1. It is possible to withdraw from the contract within 14 days of receiving the order without providing a reason.

2. In case of withdrawal from this contract, all payments received, including delivery costs, will be refunded. The cost of return shipping is borne by the purchaser.

3. The refund will be made to the provided bank account.

4. Items that are not in the same condition as when purchased are not eligible for return.

5. Items with defects that the buyer was informed about before purchase are not subject to complaints.

6. Complaints and returns related to the concluded contract can only be submitted in writing to the company's address.

A properly submitted complaint should include: a) Name, surname, residential address, email address b) Date of contract conclusion that is the basis for the complaint (date of sale) c) Item being complained about d) Circumstances justifying the complaint (reason for returning the item/s) e) Bank account number to which the refund should be made

7. Returning an item is possible within 14 days from the day of receiving the order. A return request should be submitted in writing and sent to the company's address.

A properly submitted return request should include: a) Name, surname, residential address, email address b) Date of contract conclusion (date of sale) c) Item being returned d) Bank account number to which the refund should be made