Welcome to our Q&A page!
We’ve gathered the most frequently asked questions to help you quickly find answers to any doubts you may have. If you didn’t find an answer to your question, don’t hesitate to contact us – we’re happy to help!

1. Do you offer personal pickup of purchased items?

Answer: No, unfortunately, we do not offer personal pickup. All orders are shipped. We guarantee fast shipping of your order to the provided address.

2. Do you ship items internationally?

Answer: Yes, we ship items abroad. We ensure that each item is securely packaged to reach you in perfect condition.

3. Is there one shipping cost for multiple items purchased?

Answer: Yes, the shipping cost depends on the weight, dimensions of the order, and the buyer’s location (COUNTRY OF DELIVERY). If you order multiple items, the total shipping cost may vary depending on their size.

4. Through which companies are items shipped?

Answer: Within Poland, we ship items via selected courier companies and the Polish Post. For international shipments, we use the Polish Post.

5. What payment methods do you offer in the store?

Answer: In our store, we offer payment by bank transfer to our account. After placing your order, you will receive bank transfer details, which should be used for the payment. Once the payment is confirmed, we proceed with processing your order.

6. Do you offer payment methods other than bank transfer?

Answer: No, we do not offer other payment methods besides a bank transfer to our account.

7. How can I contact you?

Answer: You can contact us via email: grenadiermilitary44@gmail.com, or by mail at the following address:

Daniel Łosin JDG
Daniel Łosin
Władysława Pytlasińskiego 16/13
00-777 Warsaw

8. Are the items you offer original?

Answer: Yes, all items offered in our store are 100% original. We guarantee that when you purchase from us, you will receive products that match the description and the posted photos. We guarantee that all items listed on grenadiermilitary44.com were produced before May 1945.

9. Can I return purchased goods?

Answer: Yes, please refer to the RETURNS AND COMPLAINTS section for more details.

10. What is the expected delivery time for the ordered goods?

Answer: The delivery time for the ordered goods depends on the selected shipping method and the location. Domestic shipments usually arrive within 5 business days, while international shipments may take from 14 to 21 business days, depending on the destination country.

11. Can I track my shipment?

Answer: Yes, all shipments we send can be tracked. After shipping, you will receive a tracking number, allowing you to monitor the status of your shipment in real-time. You’ll find the tracking link in the email confirming the shipment.

12. Do you offer discounts or promotions on products?

Answer: No, our products are carefully selected items of significant collector’s and historical value, and their price reflects their unique nature. For this reason, we do not offer discounts or promotions.

13. Can I negotiate the price of products?

Answer: Due to the unique collector’s and historical value of our products, prices are fixed and non-negotiable. We want each of our products to reflect its full value.